Description

JOB DESCRIPTION Sales & Customer Relationship Officer Company: Plotify Tanzania Limited Location: Dar es Salaam, Tanzania Employment Type: Full-time Department: Sales & Customer Success Reports to: Management Experience: 1–2 years preferred 1. About Plotify Plotify is a digital platform designed to help real estate companies and land sellers manage and digitize their land sales operations. The platform supports processes such as plot management, customer records, sales tracking, payment records, and receipt generation. Our mission is to make land sales simpler, more organized, transparent, and accessible through technology. We are looking for a proactive, trustworthy, and relationship-oriented Sales & Customer Relationship Officer to help expand Plotify's presence in Tanzania's real estate market. 2. Role Purpose The Sales & Customer Relationship Officer will be responsible for identifying potential customers, introducing Plotify to real estate companies, converting prospects into active customers, and ensuring that existing customers consistently use the platform. This role goes beyond selling software. The successful candidate will build lasting relationships with land-selling companies, understand their daily operations, help them adopt digital tools, and ensure they receive ongoing value from Plotify. The ideal candidate combines strong sales ability, excellent communication skills, patience, and a practical understanding of how technology can improve business operations. 3. Key Responsibilities A. Sales and Business Development - Identify and prospect real estate companies, land developers, property agencies, and other businesses involved in land sales. - Conduct field visits, introductory meetings, demonstrations, and presentations to prospective customers. - Understand each prospect's business model, current sales processes, and operational challenges. - Explain how Plotify addresses customer needs and demonstrate relevant platform features. - Follow up with prospective customers, negotiate within approved commercial terms, and convert qualified leads into paying or subscribed customers. - Maintain a pipeline of prospects and work toward agreed sales and customer acquisition targets. - Identify opportunities for partnerships, referrals, and expansion into new markets. B. Customer Onboarding and Platform Adoption - Guide new customers through registration, account setup, and initial platform configuration. - Help customers understand how to register projects, manage plots, record customers, track sales and payments, and generate receipts. - Train business owners and their staff to use Plotify effectively. - Monitor customer activity and identify businesses that need additional training or support. - Encourage customers to integrate Plotify into their daily operations rather than using it only occasionally. - Collect feedback on usability, missing features, and customer challenges, and communicate findings to management. C. Customer Relationship Management - Build and maintain professional, long-term relationships with customers. - Maintain regular contact through phone calls, WhatsApp, email, and physical visits where appropriate. - Respond promptly to customer inquiries and coordinate the resolution of technical or operational issues. - Follow up on customer satisfaction, renewal dates, subscription status, and opportunities to expand usage. - Identify customers at risk of discontinuing their use of Plotify and take appropriate steps to improve engagement. - Encourage satisfied customers to provide referrals and testimonials. D. Market Research and Reporting - Maintain accurate records of prospects, customer interactions, demonstrations, follow-ups, sales, and onboarding activities. - Prepare regular reports on sales performance, customer acquisition, platform adoption, and customer retention. - Monitor competitors and developments in Tanzania's real estate and property technology markets. - Identify recurring customer needs and recommend improvements to Plotify's product, pricing, onboarding, and sales approach. - Provide management with practical insights into market opportunities and barriers to adoption. 4. Performance Indicators (KPIs) Performance will be evaluated using agreed targets, which may include: - Number of qualified prospects identified and contacted. - Number of customer meetings and product demonstrations completed. - Number of new customers acquired and successfully onboarded. - Conversion rate from prospect to active customer. - Percentage of onboarded customers actively using the platform. - Customer retention and subscription renewal rates. - Customer satisfaction and responsiveness to inquiries. - Quality and accuracy of sales records and reports. - Number of referrals and partnership opportunities generated. Targets will be established by management according to business priorities and available resources. 5. Required Qualifications - Diploma or bachelor's degree in Marketing, Sales, Business Administration, Business Management, or a related field. - Excellent spoken and written Kiswahili and good English communication skills. - Strong interpersonal, presentation, negotiation, and customer service skills. - Basic to good proficiency in using computers, smartphones, business applications, and digital systems. - Ability to explain technology clearly to customers with different levels of digital literacy. - Good organizational skills and the ability to manage multiple customers and follow-ups. - Willingness to conduct field visits and meet prospective customers across Dar es Salaam and, when required, other regions of Tanzania. 6. Preferred Experience - One to two years of experience in sales, customer relations, business development, account management, or a similar role. - Experience working with real estate companies, land developers, property agencies, or land-selling businesses. - Experience selling software, digital platforms, financial technology, or other business solutions. - Familiarity with CRM systems, sales pipelines, digital recordkeeping, and customer onboarding. - An established network within Tanzania's real estate or land sales sector would be an advantage. Candidates with strong communication skills, a willingness to learn, and a demonstrated ability to build relationships may also be considered. 7. Core Competencies The successful candidate should demonstrate: - Relationship building: Establishes trust and maintains meaningful customer relationships. - Sales orientation: Identifies opportunities, handles objections professionally, and follows through to close sales. - Technology confidence: Learns digital systems quickly and demonstrates them effectively. - Persistence: Maintains consistent follow-ups without damaging customer relationships. - Customer focus: Understands customer challenges and prioritizes practical solutions. - Communication: Explains ideas clearly and adapts communication to different audiences. - Integrity: Represents Plotify honestly and handles customer information responsibly. - Self-management: Plans daily activities, prioritizes leads, and meets agreed targets. - Adaptability: Responds constructively to feedback and changing market needs. 8. Working Conditions This is a full-time position based in Dar es Salaam, with a strong emphasis on field sales, customer visits, product demonstrations, onboarding, and relationship management. The role requires the successful candidate to work independently, plan their schedule, maintain accurate records, and collaborate with Plotify management and technical teams. Any fieldwork arrangements, transport support, communication allowances, and other employment benefits will be communicated during recruitment. 9. Authority and Accountability The Sales & Customer Relationship Officer will be responsible for day-to-day prospecting, customer engagement, demonstrations, onboarding coordination, and follow-up activities. Pricing commitments, discounts, contractual terms, refunds, and other commercial decisions must remain within management-approved policies. Product bugs, data concerns, and requests requiring technical intervention must be escalated to the appropriate team. 10. Application Process Interested candidates should submit: - An updated CV. - A short application note explaining their interest in the role and relevant experience. Email: hiring@myplotify.com Subject: Sales & Customer Relationship Officer Application deadline: 10 November 2026 Only shortlisted candidates will be contacted.